You may return most items within 30 days of delivery for a refund or exchange, as long as they meet the conditions below.
Eligible items
Items must be unworn, unwashed, unaltered and in original condition with all tags attached and in original packaging. Items with signs of wear, perfume, pet hair, makeup or stains cannot be accepted.
Non-returnable items
Final-sale items clearly marked as such, gift cards, and intimate apparel or socks if the packaging has been opened.
How to start a return
- Email [email protected] within 30 days of delivery with your order number and the item(s) you want to return.
- We reply within 1 business day with a Return Authorization number and the return address.
- Pack the item securely, include your order number, and ship it to the address we provide. We recommend a trackable service, because we cannot refund packages lost in transit.
Return shipping costs
Customers pay return shipping unless the return is due to our error (wrong, defective or damaged item), in which case we cover it. Original shipping charges are non-refundable.
Refunds
Once we receive and inspect your return we will email you the result. Approved refunds go back to your original payment method within 5–10 business days. Your bank may need additional time to post it.
Exchanges
To exchange for a different size or color, contact us first. Exchanges are subject to availability; if the item is out of stock we will refund you.
Damaged, defective or incorrect items
Contact us within 7 days of delivery with your order number and photos. We will send a replacement or issue a full refund, including shipping, at no cost to you.
Late or missing refunds
Check your bank account again, then contact your card company, then email us at [email protected].
Return address
Keephees Boutique, 1350 TX-327, Silsbee, TX 77656, United States. Please do not send items without a Return Authorization number.